Email Marketing for Complex Sales Cycles

(0) Comment... What do you think? | Author : Susan Pascal Tatum October 21, 2008

If you’re a business owner or marketer who is undecided about the value of email marketing, Email Marketing for Complex Sales Cycles, by Winton Churchill, is a good book for you. It’s intended to be a quick read, and it is. I got through it in one afternoon while waiting on my computer to finish a variety of updates.

On the other hand, if you already know email marketing is good and you’re looking for actionable information that will make your email programs more effective, you’ll probably be disappointed. I found very little that I didn’t already know – and I’m not an avid follower of the latest in what works in email marketing.

The book does serve as a good reminder of things we know but sometimes forget, such as:

  • Good lists are better than cheap lists.
  • Provide multiple opportunities for the reader to click on a link throughout the message. Winton feels that three is best.
  • A piece of educational material makes a great offer.
  • You may send four or five emails to the same person before they read your message.

There’s more but as I said, this book is better as a high level (and wonderfully simple) overview of email’s role in the complex sale process, and not so great as a guide to successful email marketing.

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Recommended Reading: Waiting for Your Cat to Bark

(0) Comment... What do you think? | Author : Susan Pascal Tatum February 14, 2008

Are you wondering why business technology marketing and selling has become so much more challenging over the past few years? It may mean that you’re trying to use outdated communication tactics to persuade people who simply aren’t listening.

Waiting for Your Cat to Bark offers a very enlightening look at marketing in the new world of the connected customer – a customer who has access to far more information than ever before about your products, your services and your competitors.  Bryan and Jeffrey Eisenberg give an actionable introduction to the persuasion process and offer a practical approach to converting more traffic into customers. And isn’t that really what it’s all about?

I found a number of very useful suggestions in this book – several of which we have already implemented.

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“Now is Gone” – Suggested Reading

(4) Comments So Far... What do you think? | Author : Susan Pascal Tatum January 31, 2008

now-is-gone.jpgSocial media is here to stay and every business technology marketer, executive and entrepreneur needs to get a grip on what that means. Now is Gone, Geoff Livingston’s primer on new media is a great place to start.

This book provides a good high-level overview of the so-called New Media and how it affects the way we communicate with traditional PR audiences — such as journalists and analysts – as well as prospects, customers and our extended “communities”.

Livingston suggests five benchmarks to determine whether or not your company will succeed with a social media program. Here are those benchmarks along with a comment or two from me.

  1. Willingness to give up control of the message. Don’t fight it – it’s happening anyway.
  2. Readiness to participate in a community. This requires a mind shift of sorts. You may be an expert, but the community is made up of your peers. You have to join in as one of them.
  3. A market that is social media savvy. In other words, your customers are using social media – kind of a no-brainer if you’re selling business technology.
  4. Ability to dedicate resources. Social media participation – blogging is a good example – is very time consuming. You must be willing to devote the necessary resources to it.
  5. Ethics and transparency. You must be what you claim to be – otherwise you’re going to get nailed.

Now is Gone is a quick and interesting read. It won’t tell you how to conduct a good social media program but it will give you a good understanding of what it is and why you need it.

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